Private Policy

Introduction

SLuxury Rental ("we", "us" or "our") takes the issue of safeguarding your privacy seriously. Our Privacy Policy describes what personal information we collect from or receive about you and the ways in which SLuxury Rental uses that information.

Personal Information We Collect

We collect and handle the personal information of the following categories of individuals:

Visitors to SLuxury Rental websites (including landing pages from the SLuxury group that post, refer or are otherwise subject to this Privacy Policy) and mobile app users.

The types of personal information we collect may include:

Identity information – such as name, age, gender, and data from other government-issued identity cards or from your accounts created on our Sites;
Contact information – such as your email address and phone number;
Financial and payment information – such as your credit card details, billing address, and transaction history;
Reservation information – such as the type and location of the rooms you reserve and the dates of your reservations;
Technical information – such as information about the device you use to interact with us (including the hardware model, IP address, geolocation data, operating system and version, and, in the case of your use of our mobile app, mobile network information and unique device identifiers); and
Correspondence information – when you contact us, such as to send an inquiry or make a request, any correspondence or application may be kept, and information derived from such correspondence may be added to your personal information.

How We Use Your Personal Information

For each of the categories of personal information described above, we use your personal information for the following purposes:

to enable you to use our Sites;
to process transactions through our Sites (including taking payment for purchases you may make) and to assist in any inquiries about your transaction;
for billing purposes;
to confirm prior transactions and reconcile statements or invoices;
to send you newsletters or marketing communications regarding our properties or products and to advise you of promotions or to inform you of offers or other information that may be of interest to you (if, where required by law, you separately provide your consent for us to do so);
to personalize and enhance your online experience;
to conduct surveys or focus groups to obtain your views regarding our properties and service delivery (if, where required by law, you separately provide your consent for us to do so);
to respond to specific requests for information from you about our properties and handle any other inquiries, correspondence, concerns or complaints you have raised;
for marketing, advertising and promotional purposes, such as through one of our online promotions or on third party social networks, consistent with your preferences and applicable law;
to analyze customer trends and insights; and
for other purposes disclosed at the time you provide your personal information or as otherwise set forth in this Privacy Policy.

We will combine information from visitors to our Sites to better understand trends and your expectations. When this occurs, all identifiers are removed and the aggregated information cannot be linked to any specific individual or household and is therefore no longer personal information.

Security Measures

We use a variety of physical, technical and organizational security measures and technologies to help preserve the integrity and security of your personal information, consistent with applicable data protection and privacy laws. Such measures include firewalls, data encryption, and access controls.

Third-Party Disclosures

We may share your personal information with third-party service providers that perform services on our behalf, such as payment processing, data storage, or website analytics. We require these service providers to use or disclose your personal information only as necessary to perform services on our behalf or comply with legal requirements.

We may also disclose your personal information in response to a legal process or

Updates and Changes

If we decide to change our Privacy Policy, we will post those changes on this page at https://www.sluxuryrental.com/privacypolicy.

If you are concerned about how your personal information is used, please visit our Website often for this and other important announcements and updates.

Problems/Questions

If you have questions or concerns about our Privacy Policy, you may contact us at service@sluxuryrental.com.

What Information We Collect

This section includes a general description of the type of information we may collect about you. Those who wish to communicate with us but do not wish to provide personally identifiable information through the Website may contact us through the address or phone numbers provided on our Website, or through our online chat function.

Information you provide to us

We collect some information that you provide directly to us through this Website.

Information we collect about you

Even if you do not submit personal information through the Website, we gather navigational information about where visitors go on the Website and information about the technical efficiencies of our Website and services (such as time to connect to the Website or time to download pages). This information allows us to see which areas of our Website are most visited and helps us better understand the user experience. This data helps us improve the quality of the Website by recognizing and delivering more of the features, areas, and services our visitors prefer.

In this process of gathering information, we may collect personally identifiable and non-personally identifiable information (such as domain type, browser type and version, service provider and IP address, referring/exit pages, operating system, date/time stamp, and click-stream data). We collect this information to perform any contract you may have with us, and in service of our legitimate business interests.

We may also create and use electronic records to compile statistics about how our visitors collectively interact with our Website by collecting, aggregating, and using information from or about you such as data about the type of browser and operating system used, which web pages you view, the time and duration or your visits to our Website, the search queries you use on this Website, whether you clicked on any items or links on the Website, whether you have clicked on any links in any emails sent from us or third parties on our behalf, whether you have chosen to opt-out of certain services or information sharing, and whether you have viewed or ordered certain products or services, to improve our products and services. We collect this information to perform any contract you may have with us and in service of our legitimate business interests.

We may obtain information about you from outside sources. For example, we may obtain commercially available information about you from third parties, such as credit information to prevent fraud, or purchase email lists from third parties for advertising and marketing purposes. We collect this information to perform any contract you may have with us and in service of our legitimate business interests.

If you access the Website using a device, we may collect the following device data:

Device Type
Operating System
Unique device identifiers
Device settings
Geo-location data
IP addresses
Browser type
Browser ID
Clickstream data
User workflow progress
Other (text field)

We collect this information to perform any contract you may have with us and in service of our legitimate business interests.

Cookies

The Website uses a common browser feature known as a cookie, which assigns a unique identification to your computer browser and session. Cookies are typically stored on your computer’s hard drive and are used to help maintain an expected user experience by tracking clicks as you go through the pages within our Website and informing the Website that each of your clicks comes from you individually when needed. We may also use cookies to tell us whether you have previously visited the Website. We may also use cookies that can be set by third parties with whom we have entered into agreements that may enable us to obtain analytic information about the use of our Website.

These third-party providers may also place cookies onto your computer. Those third-party cookies may enable us to obtain aggregate demographic information and user statistics about you and your preferences from these third-party sources as well as our information we have about you.

We collect this information with your consent in many cases, to perform any contract you may have with us, and in service of our legitimate business interests.

We may use any of these kinds of cookies:

Essential cookies - used for logins and account management
Performance cookies - used for analytics, including visitor tracking
Functionality cookies - used for preferences (time zone and language) and enhanced content
Targeting/advertising cookies - used by content partners or banner networks

You can choose to disable cookies through your individual browser options. There are browser settings that will set it not to accept cookies or to notify you if a cookie is sent so you can decide to accept it. There are other browser settings to remove cookies previously set. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Features on the Website may not work correctly if you disable all cookies.

Web Beacons

You use web beacons, pixel tags, or clear GIFs to help track and understand user behavior.

We also may use different kinds of web beacons (sometimes called pixel tags or clear GIFs) or similar technologies on our Website or in our emails to you. These small files, usually invisible to you, are loaded when you interact with a web page or open an email. We use these files to analyze user behavior and the performance of our web pages and email communications. Some of these web beacons are set up for us by third parties who collect and analyze this information on our behalf. Each of these companies has its own privacy policy governing their use of visitor data.

We collect this information in service of our legitimate business interests.

Surveys and promotions

When we conduct surveys or other promotions, we often request information from users. Users can decide whether or not to participate in any of these activities and to disclose or not disclose any requested information accordingly.

We may ask for information to help us understand you as a user, such as contact information, and all of our users, such as demographic information. We use this information to provide better services and options to you and to all our users.

We also use the information you provide to run our surveys and promotions. The information we collect may be used in additional ways, such as being shared with the sponsors or administrators of the survey or promotion.

We collect this information with your consent, to perform any contract you may have with us, and in service of our legitimate business interests.

Widgets

A widget is a small application that is embedded in a webpage. Widgets are usually dynamic, not static: they can provide information updates to a webpage, or users can interact with them. Appointment calendars and chat tools are common examples. Most widgets come from third party companies that provide those services to us. The widgets may share data with their provider as well as with us.

We collect this information with your consent and in service of our legitimate business interests.

Google ads, analytics, and other services

Google provides several different technologies to our Website in the course of serving our users. These services may include the use of cookies, which we've described elsewhere in this Privacy Policy. You may want to review the Google privacy and terms page on Advertising (https://policies.google.com/technologies/ads) to determine what options you may have to control collection and usage of your information.

Similarly, Google Analytics uses cookies and device identifiers in the course of providing its analytics. This, and other analytics software, tracks website usage (pages, forms, and files) and traffic (referring page, pages visited, and exit page) to help us understand how users use the Website. You may want to review the details on how Google Analytics collects and processes data at "How Google uses data when you use our partners' sites or apps" (https://www.google.com/policies/privacy/partners/).

We collect this information to perform any contract you may have with us and in service of our legitimate business interests.

We use analytics software to track website usage (pages, forms, and files) and traffic (referring page, pages visited, and exit page) to help us understand how users use the Website.

We use the following analytics tools:

Clicky
Open Web Analytics